Your Privacy Is Our Responsibility

1 What Information We Collect

We collect the following types of personal information as needed to operate the 54db platform. Data collection is limited to what is necessary and restricted to specific purposes.

1.1 Information You Provide

• Name, email address, and mobile number provided when creating an account
• Government-issued identity document details submitted for identity verification (National ID or passport)
• Payment information required for financial transactions (bKash, Nagad, Rocket, or bank account number)
• Information and messages provided when contacting the support team
• Details of self-exclusion or responsible gaming requests where applicable

1.2 Automatically Collected Information

• IP address and device technical details (operating system, browser version)
• Browsing activity and gaming history on the platform
• Login date, time, and session duration
• Information obtained through cookies and similar technologies

2 Purpose of Using Information

Information collected by 54db is used only for the following legitimate purposes. Your clear consent will be obtained before using it for any other purpose.

2.1 Service Delivery and Operation

• To ensure account creation, verification, and management
• To process deposits, withdrawals, and other financial transactions
• To provide gaming services, bonuses, and promotional offers
• To manage VIP programs and rewards

2.2 Security and Legal Compliance

• To prevent fraud, money laundering, and other illegal activities
• To ensure account integrity and platform security
• To meet applicable legal obligations
• To support the implementation of responsible gaming policies

2.3 Communication and Support

• To provide 24/7 live chat and email support
• To send important notifications related to your account
• To inform you about new services, bonuses, or changes (subject to your consent)

3 Information Sharing and Third Parties

54db never sells or rents your personal information to third parties. However, limited information may be shared with the following parties in specific circumstances for the purpose of operating the service:

3.1 Service Provider Partners

Only the necessary information is shared with authorized third-party providers for payment processing (bKash, Nagad, Rocket, and bank transfers), technology infrastructure, and security verification. These partners are contractually bound to comply with our privacy standards.

3.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to court orders, legal processes, or legitimate requests from government authorities. In such situations, we always disclose only the minimum information required.

3.3 Business Succession

In the event of a merger, acquisition, or business transfer, your information may be transferred to the successor entity, but only within the terms of this Policy.

4 Data Security Measures

To keep your information secure, 54db follows industry-standard technical and procedural security measures. The key components of our security framework are described below:

• SSL/TLS Encryption: All data exchanged between the website and servers is protected by high-grade SSL encryption.
• Secure Data Storage: All sensitive information is stored in encrypted form on secure servers and is regularly backed up.
• Access Controls: Only authorized personnel can access your information when necessary, and all access is logged.
• Two-Factor Authentication: An additional security layer is available to protect your account.
• Regular Security Reviews: Our systems and processes undergo regular security audits.
• Staff Training: All 54db staff receive regular training on data protection.

Please keep in mind that no method of transmitting information over the internet is 100% secure. While we make every effort to provide maximum protection, we cannot guarantee complete security. It is your responsibility to keep your account password confidential and to notify our support team immediately if you notice any suspicious activity.

5 Cookies and Tracking Technologies

The 54db website uses cookies and similar technologies that improve your browsing experience and ensure the proper functioning of the platform.

5.1 Essential Cookies

These cookies are essential for the basic operation of the website — such as keeping your session active, maintaining your logged-in state, and managing security tokens. Without them, the platform does not function properly.

5.2 Functionality Cookies

These cookies are used to remember your language preference, display settings, and other personalized preferences.

5.3 Analytics Cookies

Anonymized statistical data is collected to analyze platform usage patterns and improve service quality. This data does not identify you personally.

You have the option to disable cookies through your browser settings, but doing so may limit some features of the platform.

6 Data Retention Period

54db retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:

• Active Account: Information is retained for as long as the account is active and for as long as necessary to provide the service.
• After Account Closure: Certain information is retained for the required period as needed for legal obligations, dispute resolution, and fraud prevention.
• Financial Transaction Records: Financial records are retained in accordance with applicable legal regulations.
• Marketing Communications: Marketing-related information is deleted after you withdraw your consent.

Once the designated period has passed, information is securely deleted or anonymized.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, please contact our support team.

• Right of Access: You have the right to know what information we hold about you and to request a copy of it.
• Right to Rectification: If any of your information is incomplete or incorrect, you may request a correction.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though information required to meet legal obligations may be an exception.
• Right to Restrict Processing: In certain cases you may request that processing of your information be limited.
• Right to Portability: Where technically feasible, you may request your information in a structured format.
• Right to Object: You may object to certain types of processing of your information, including direct marketing.
• Right to Withdraw Consent: For consent-based processing of your information, you may withdraw your consent at any time.

8 Protection of Minors

54db is a responsible gaming platform. Our services are for individuals aged 21 and above only. We do not knowingly collect or process information from minors.

An age verification process is followed during account creation. If we become aware that we have collected information from a minor, we will immediately delete that information and close the associated account. If you become aware of a minor's account, please notify us at [email protected].

9 International Data Transfers

To provide 54db's services, your information may be transferred to and stored on servers located outside Bangladesh. For such transfers, we ensure that:

• The receiving country or entity maintains adequate protection standards
• Third-party service providers apply security measures consistent with this privacy policy
• All international transfers are conducted in compliance with the applicable legal framework

By using this platform, you consent to the transfer of your information under the terms described in this Policy.

10 Changes to the Policy

54db may update this privacy policy from time to time. When changes are made:

• The updated date will be published on this page
• Account holders will be notified by email for significant changes
• Continuing to use the platform after the updated policy is published will be considered as your agreement to the new policy

We recommend reviewing this policy regularly. If you have any questions, please contact our support team.

11 Contact and Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us. 54db's dedicated support team is ready to answer all your queries.

• Live Chat: Get assistance directly via chat 24 hours a day, seven days a week. Support is provided in both Bengali and English.
• Email: Send your detailed complaint or question to [email protected].

We aim to resolve all privacy-related requests as quickly as possible and with full attention.